Refund & Cancellation Policy

We want you to be comfortable paying online. This policy explains when a payment made to BuildLovable Technologies can be cancelled or refunded.

Cancelling before work starts

If you cancel within 48 hours of paying the booking advance and before we have started work, you receive a full refund of the amount paid.

Cancelling after work has started

• Cancellation during discovery or scoping: refund of the advance less the effort already spent, charged at our standard day rate.
• Cancellation during a build sprint: amounts for completed and in-progress milestones are non-refundable. Any unused prepaid balance is refunded.
• The booking advance is non-refundable once the reserved start date has passed, because capacity was held for you.

Retainers and care plans

Monthly retainers can be cancelled with 15 days' notice. The current month is not refundable; you will not be billed further.

Duplicate or failed payments

Duplicate charges, or amounts debited where the order did not complete, are refunded in full. Write to hello@buildlovable.co.in with the payment reference and we will initiate the refund within 2 working days.

How to request a refund

Email hello@buildlovable.co.in from your registered email address with your order ID and the reason for the request. We acknowledge every request within 2 working days.

Refund processing time

Approved refunds are processed to the original payment method through Razorpay within 7 working days. Depending on your bank, the credit may take a further 5 to 7 working days to appear. Applicable GST is refunded proportionately.

Contact

BuildLovable Technologies, 13/1, Khazi Street, Basavanagudi, Bengaluru, Karnataka 560004, India. Email hello@buildlovable.co.in, phone +91 87924 75315, Mon-Fri, 10:00-19:00 IST.